Welcome to Portugal

FAQ

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General questions

Purchase process

Payment

Cancellation

Seating

  • + Can I choose my seat/suite?

    No, seats and suites are assigned by UEFA.

  • + What does "free seating" mean?

    “Free seating” means that you and your guests will not have a reserved dedicated table inside the Official Hospitality area for the dinner.

    This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.

  • + Will all my guests be seated together in the stadium?

    Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.

    Clients placing separate orders should write to hospitality@uefa.ch and specify if they wish to have different orders seated together.

    Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.

  • + What can I do if one of my guests is in wheelchair?

    Please inform us as soon as possible and no later than 1 month before the match, by emailing us at hospitality@uefa.ch.

Delivery

  • + When will I receive my Official Hospitality package?

    Official Hospitality packages will be distributed to the address stated on the application, generally no later than 2 weeks prior to the match.

    UEFA reserves the right to request an on-site collection near the vicinity of the stadium at which the match takes place rather than shipping of packages. In such cases, you will be contacted to arrange an on-site collection.

  • + Will I receive a tracking number to follow my shipment?

    Yes, an email with the tracking number will be sent to you from our shipment company.

  • + What are the shipment costs?

    The package price includes distribution costs. Therefore, no additional costs shall be charged for shipping.

Parking passes

Hospitality area

Entry to the stadium

  • + When should I arrive at the stadium?

    There is usually a lot of traffic and public transport gets very crowded just before the match. We therefore recommend to arrive well in advance of kick off and enjoy the hospitality facilities which open at gates opening (usually 2 or 3 hours before the game).

    The same applies after the match: rather than leaving the stadium directly, we advise you to enjoy our hospitality facilities which are open up to 90 minutes after the final whistle.

  • + Are children allowed in the hospitality areas?

    Yes, but they must hold their own valid hospitality package.